At MORONOVA, we want you to feel confident about every purchase. If something isn't right with your order, we're here to help.

This policy explains how to request a return, exchange or refund for clothing purchased from our online store. Your mandatory consumer rights under applicable Moroccan law remain unaffected.

Last updated: 23 October 2026

↪ 1. RETURNS & WITHDRAWAL RIGHTS

For eligible distance purchases, customers generally have seven (7) days from receiving their order to exercise their statutory right of withdrawal without providing a reason.

Certain legal exceptions may apply, including to goods made according to a customer's individual specifications or clearly personalized for that customer.

A standard MORONOVA design printed after an order is placed is not automatically considered a personalized product merely because it is produced on demand.

Where a statutory withdrawal right applies, no cancellation or restocking penalty will be charged. Return shipping costs may apply where permitted by law.

↪ 2. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your item arrives damaged, has a printing defect, is the wrong product or size compared with your confirmed order, or differs materially from its description, please contact us promptly.

When possible, include your order number, a description of the problem and clear photographs of the garment or affected area.

We will review the issue and arrange an appropriate resolution, including replacement, repair or refund where required by applicable law.

Providing photographs helps us resolve problems quickly but does not remove your legal rights if photographs are unavailable.

↪ 3. SIZE EXCHANGES

If you would like a different size, please contact us with your order details and the size requested.

Voluntary exchanges outside statutory rights depend on product availability, garment condition and the arrangements agreed upon with our customer care team.

↪ 4. HOW TO REQUEST A RETURN OR EXCHANGE

To get started, follow these simple steps:

1. Visit the Contact Us page and send us a message.
2. Include your order number, name and contact information.
3. Explain whether you are requesting a return, exchange or help with a defective item.
4. If your item is damaged or incorrect, attach photographs when available.
5. We will provide instructions for the next steps and, when appropriate, where to send the item.

Please contact us before sending an item back so we can provide the correct return details. This helps prevent parcels from being lost or delivered to an incorrect address and does not limit statutory withdrawal rights.

↪ 5. PRODUCT CONDITION & PACKAGING

For voluntary exchanges, items should normally be unworn, unwashed and in a condition suitable for resale, unless the item was received defective.

When returning an item, please package it carefully to prevent damage during transport. Original packaging is helpful when available.

Any conditions affecting statutory returns will be applied only to the extent permitted by law.

↪ 6. RETURN SHIPPING COSTS

For an eligible change-of-mind return, the customer may be responsible for return shipping costs where permitted by applicable law.

If an item arrives incorrect or defective, MORONOVA will arrange an appropriate solution without improperly transferring responsibility for our error to the customer.

We will explain any applicable return shipping arrangements before the parcel is sent.

↪ 7. REFUNDS

When a refund is legally required or agreed upon, we will explain the amount and the method by which it will be returned.

For a valid exercise of the statutory right of withdrawal, the applicable law requires reimbursement of the total amount paid without delay and no later than fifteen (15) days after the withdrawal right has been exercised.

Because MORONOVA currently offers Cash on Delivery, we will coordinate an appropriate refund method with the customer when a refund is due.

We do not apply an automatic 30% restocking deduction or fixed 25 MAD penalty to statutory withdrawal refunds.

↪ 8. PERSONALIZED ORDERS

If MORONOVA agrees to create a garment specifically customized to your individual instructions, different withdrawal conditions may apply where the law permits.

Any relevant personalization conditions should be communicated before the order is confirmed.

This does not remove the customer's rights if a personalized item arrives defective, damaged or inconsistent with the agreed specifications.

↪ 9. ORDER CANCELLATIONS

If you need to cancel or change an order before dispatch, please contact us as soon as possible.

We will explain what changes can be made based on the order's progress while respecting any applicable statutory cancellation or withdrawal rights.

↪ 10. NEED ASSISTANCE?

If you have any questions about your purchase, product condition, sizing, return eligibility or refund request, please visit our Contact Us page.

Our goal is to address your concerns fairly, clearly and with care.

MORONOVA - WEAR YOUR MINDSET.