Privacy Policy
At MORONOVA, we deeply respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your data under specific circumstances. It also outlines the steps we take to ensure your information remains private and secure and the choices you have regarding your data.
By visiting our website directly or through another site, you agree to the practices described in this policy.
Protecting your data is extremely important to us. Your name and other related information will be used strictly in accordance with this Privacy Policy. We will only collect information when it's necessary and directly relevant to our transactions with you. We retain your data only for as long as required by law or for the purposes for which it was collected.
You can browse our website without providing any personal data. Your identity remains anonymous throughout your visit unless you have an account with us and log in using your username and password.
1. Information We Collect
We may need to collect information about you when you place an order for a product on our website. We collect, store, and process your data necessary to fulfill your purchase, manage any potential claims that may arise later, and provide you with our available services.
This personal information may include, but is not limited to:
Your name
Gender
Date of birth
Email address
Mailing address
Delivery address
Phone number
Payment details
We use the information you provide to process your orders, offer you services and information displayed on our website that you request, and manage your account with us. This also includes verifying online financial transactions, auditing data downloads from the site, identifying website visitors, developing and/or customizing website page designs and content for users.
We conduct various demographic research studies and send useful or requested information to users, such as details about products and services, if you haven't objected to being contacted for such purposes. We may contact you via email to provide you with details about other products and services if you wish. If you prefer not to receive any promotional or marketing communications, you can opt out at any time using the unsubscribe link provided in our emails.
We may share your name and address with a trusted third party solely for the purpose of delivering your purchase (e.g., our delivery agents or suppliers).
For security reasons, we may store details related to your current orders on our site, but we cannot retrieve them directly. By logging into your account, you can view your order history and manage your address details. It is your responsibility to keep your account password confidential and not make it available to any unauthorized third party. We are not responsible for any misuse of passwords unless such misuse arises from our error.
Other Uses of Your Personal Information We may use your personal information for surveys and market research, with your consent, for statistical purposes while ensuring complete confidentiality. You have the right to withdraw your consent at any time. We do not send any survey responses to third parties. Your email address will only be disclosed if you wish to participate in contests. We store survey responses completely separately from your email address.
We may send you information about us, our website, our other websites, products, sales offers, newsletters, and other content related to our group companies or partners. If you prefer not to receive this additional information (or any part of it), please click the "unsubscribe" link in any email sent to you. We will stop sending you this information within seven working days (excluding Saturdays, Sundays, national, and religious holidays) of receiving your notification. We will contact you for clarification if your request is unclear.
We may also use certain data, while maintaining complete privacy and confidentiality, for other purposes, including verifying user locations, monitoring website visits or links in emails (if you subscribe to receive them), and providing this anonymous data (which does not allow for your personal identification) to third parties, such as publishers. However, this data will not identify you personally.
For any competition, we use data to notify winners and announce our offers. You can find more details on the terms of participation for each competition separately.
Other Parties & Website Links We may transfer your information to other companies within our group, or to our agents and contractors, to help us with related transactions in accordance with this Privacy Policy. For example, we may use a third party to assist us in delivering products to you, receiving payments, or for statistical and market research purposes, or to support our customer service team. We may also need to share information with third parties for fraud protection and credit risk reduction.
In the event that our company or a part of it is sold, we may be compelled to transfer our databases, which include your personal information. Except as otherwise provided in this Privacy Policy, we will not sell or disclose your personal data to third parties without your prior consent, unless it is necessary for the purposes outlined in this Privacy Policy, or if required by law.
Our website may contain advertisements from third parties or links to other websites or frames of other sites. Please be aware that we are not responsible for the privacy policies of any third party or the content of those policies applied on other websites. Furthermore, we are not responsible for any third party to whom we transfer your data in accordance with this Privacy Policy.
2. Cookies
Accepting cookies is not a strict requirement to visit our website. However, please note that you cannot use the "shopping cart" functions or place an order without enabling cookies.
What are Cookies? Cookies are small text files that allow our server to identify your computer as a unique user when you visit certain pages of the website. Your browser stores these files on your computer's hard drive. Cookies can be used to detect your Internet Protocol (IP) address, which saves you time when you are on the site or want to visit it again.
We use cookies to enhance your convenience when browsing this website (for example, to remember who you are when you want to modify your shopping cart without needing to re-enter your email address). We do not use them to obtain or use other information about you (e.g., for targeted marketing purposes).
You can adjust your browser settings to not accept cookies, but this may limit your use of the website. Please be assured that our use of cookies does not contain any personal or private information, is free of viruses, and aims solely at improving your Browse experience.
This website uses Google Analytics, a web analytics service provided by Google. To analyze how users interact with the site, Google Analytics relies on cookies, which are text files placed on your computer. Google will transmit the information generated by the cookies about your use of this website (including your IP address) to servers in the United States, where it will be stored. Google will use this information to evaluate your use of the website, compile reports on website activity for website operators, and provide other services related to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
3. Security
We employ appropriate security technologies and procedures to prevent any unauthorized or unlawful access to, loss, or destruction of your information. When we collect data through the website, we store your personal information on a database within a secure electronic server. We use firewall systems on our servers.
When we collect payment card details electronically, we protect them using encryption, such as Secure Sockets Layer (SSL). This makes it difficult for any unauthorized party to decrypt your information. However, please understand that we cannot guarantee 100% protection. We strongly advise against sending full credit or debit card details when communicating with us electronically without encryption.
We implement direct physical, electronic, and procedural safeguards for the collection, storage, and disclosure of your information. Our security procedures may sometimes require us to request proof of identity before disclosing your personal information to you. It is your responsibility to protect your password and computer from any unauthorized use.
4. Customer Rights
If you have any concerns about your data, you have the right to request access to the personal data we hold about you or that you have previously transferred to us. You have the right to ask us to correct any errors in your personal data, free of charge. You also have the right to ask us, at any time, to stop using your personal information for direct marketing purposes.