FAQ

Frequently Asked Questions (FAQ)

About Our Products & Designs:

• What kind of products do you sell?

  • We specialize in high-quality t-shirts, hoodies, and sweatshirts featuring unique designs centered around mental health, positivity, self-care, and mindfulness.

• What materials are your garments made from?

  • Our garments are crafted from "soft, breathable 100% cotton." We prioritize comfort and durability.

• How do you ensure the quality of your prints?

  • We use (DTF) printing or screen printing to ensure vibrant, long-lasting designs that won't fade or crack easily with proper care.

• What do your designs represent?

  • Each design is thoughtfully created to inspire, uplift, and spark conversations around mental well-being. They serve as wearable reminders to practice self-love, embrace positivity, and navigate life's challenges with resilience.

• Do you offer custom designs or personalization?

  • Yes, we do! If you have a specific idea for a custom design or personalization, please contact us directly ( Contact Us ) to discuss your vision. We'd love to help bring your unique message to life on our garments.

Ordering & Payment:

• How do I place an order?

  • Simply browse our collection, add your desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping details and choose your payment method.

• What payment methods do you accept?

  • We accept Cash On Delivery (COD), Bank Transfers (including direct transfers and money transfer agents), and PayPal. You can find more details on our (How To Pay) page.

• Is my payment information secure?

  • Yes, absolutely. We use secure payment gateways and protocols to ensure your payment information is protected. Your financial details are never stored on our servers.

• Can I change or cancel my order after it's placed?

  • Once an order is made, no changes can be made. Including the item(s), and/or personal information. So please be sure of your size, color, and make sure to provide the correct address before placing an order.

Shipping & Delivery:

• How long will it take to receive my order?

  • Most orders will be on their way within 2-3 business days. If you've ordered during one of our big restock events, kindly note that shipping may take a bit longer, up to 6-7 business days.

• How much does shipping cost?

  • It's free

Returns, Exchanges & Refunds:

• What is your return & exchange policy?

  • Due to our limited and unique inventory, we generally do not accept returns or exchanges.

    However, your satisfaction is incredibly important to us! If there is any issue with your order, please contact us immediately within 10 days of delivery.

    You can reach us by:

    • Email: moronovashop@gmail.com

    • WhatsApp: +212687345961

Care Instructions:

• How should I wash and care for my garment?

• To keep your designs vibrant and your garments in top condition, we recommend:

  • Wash inside out in cold water.

  • Tumble dry low or hang dry for best results.

  • Do not bleach.

  • Do not iron directly on the design.